The BioGuard Tru•Blue Promise® Program


Never worry about algae again!

If you own a swimming pool, then you know how many memorable moments you’ve had there with your family and friends. But you may also recall missing a moment due to a sudden outbreak of algae.

This is one of the most common issues that confront pool owners and wise caretakers know that the best course of action is to prevent it before it happens. But maybe you’ve cut corners here and there and tried to get by with lower quality products or skipped a step or two to save time.

Now green water occurs more often than you’d care to admit. And don’t forget about the added expense of using more chemicals and the extra time it takes to get your pool back into shape.

The BioGuard Tru•Blue Promise program takes away your worries

The exclusive BioGuard Tru•Blue Promise program can be found only at our best BioGuard dealers. With this Promise, we’ll be sure you’re using quality products designed for ultimate prevention, that you’re using them properly and that you’re testing your water with the most in-depth analysis available.

By using our proven products and following our advice, the chances of algae are dramatically reduced and you’ll have spectacular looking water all season long. But the best part is that if you’re loyal to the Promise and you still end up with algae, we’ll give you everything you need to fix it for FREE.

Now that’s peace of mind that ensures you’ll never miss a moment again in your pool. Stop by and chat with your friendly, helpful BioGuard pool expert and learn exactly how the program works or keep on reading for more details.

Who is eligible for the Promise?

All pool season customers who use a chlorine sanitizer, a salt chlorinator or Mineral Springs® (bromine or biguanide systems are not eligible at this time).

  1. Chlorine Pool Owners must purchase qualifying product in the minimum quantities from each of Step 1, Step 2 AND Step 3. The qualifying Step Products are:
    • Step 1/Sanitizers (5.6 Kg or greater) – SilkGuard® Sticks, Smart SilkGuard® Sticks or Power Pucks®
    • Step 2/Shock (4.8 Kg or greater) – Smart Shock®, Lite®, Burn-Out®, Burn-Out® 3 or Oxysheen®
    • Step 3/Algicide (1 bottle) – Banish®, Back-Up®, or Erase®
    • OR use an All-In-One Kit (1 box) – Smart PAK® or Synergy®
  2. Salt Pool Owners must purchase qualifying product in the minimum quantities from each of Step 2 AND Step 3 PLUS the recommended accessory products. The qualifying Step products are:
    • Step 2/Shock (4.8 Kg or greater) – Smart Shock ®, Lite®, Burn-Out®, Burn-Out®3 or Oxysheen®
    • Step 3/Algicide (1 bottle)– Banish®, Back-Up®, Erase®, or SaltScapes® Algae Remover
  3. The qualifying accessory products are:

    • SaltScapes® Scale Defender (2 bottles) AND SaltScapes® Cell Cleaner (1 bottle)
  4. Mineral Springs® Pool Owners must purchase Mineral Springs® Beginnings® (2 bags) PLUS Mineral Springs® Renewal® (6 bottles) PLUS Mineral Springs® Stain & Scale (2 bottles).

By registering for the Promise, the pool owner agrees to:

  1. Continue to use only eligible BioGuard products and follow suggested treatment routine
  2. Get water tested regularly at this BioGuard Dealer and perform recommended water balance adjustments

What conditions are not covered?

  1. Chlorine Demand (due to insufficient sanitizer levels)
  2. Cloudy Water
  3. Metal Staining
  4. Water Balancing
  5. Equipment Issues

To redeem an algae issue:

  1. Bring a water sample to this BioGuard Dealer for an ALEX® Water Analysis
  2. Once the issue is verified, BioGuard Dealer will provide a FREE BioGuard Tru•Blue Promise Solution Kit containing products recommended by ALEX to fix the issue

Click here for complete program terms and conditions